Privacy Policy
Teratai Living | Last Updated: 5 February 2025 | Effective: 5 February 2025
1. Introduction
Teratai Living ("we", "us", "our") is committed to handling personal information with care and in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). This Privacy Policy explains what personal data we collect, how we use it, and what rights you have in relation to it. If you have questions, please contact us at [email protected].
2. Data We Collect
2.1 Information You Provide
- Name and contact details (email address, telephone number)
- Postal or residential address (when completing a tenancy agreement)
- Employer or organisation name (for corporate enquiries)
- Passport or identity document details (when required for tenancy verification)
- Messages and correspondence sent to us via our contact form, email, or telephone
2.2 Information Collected Automatically
- Website usage data via cookies (see our Cookie Policy)
- IP address and browser type for security and analytics purposes
- Pages visited and time spent on our website
3. Legal Basis for Processing
- Consent: Where you have submitted a contact form or agreed to receive communications from us
- Contractual necessity: To fulfil or prepare a tenancy agreement with you
- Legitimate interest: To improve our services, manage our business, and respond to enquiries appropriately
- Legal obligation: Where processing is required to comply with Malaysian law
4. How We Use Your Data
- To respond to your enquiry and provide information about our properties
- To prepare, execute, and administer tenancy agreements
- To coordinate property access, maintenance, and staff arrangements during your tenancy
- To contact you with information about your tenancy or our properties that may be relevant
- To comply with legal and regulatory obligations under Malaysian law
- To improve our website and services through aggregated analytics
We do not use your personal data for automated decision-making or profiling.
5. Data Sharing
We do not sell, rent, or trade personal data. We may share your information in the following limited circumstances:
- Property owners: Where required to administer a tenancy at their property, owners may receive necessary tenancy-related information
- Service providers: Third parties engaged to support our operations (such as IT services), who are required to handle data in accordance with PDPA
- Legal authorities: Where disclosure is required by law or court order
6. Data Retention
We retain personal data for as long as necessary to fulfil the purpose for which it was collected. In general:
- Enquiry data not resulting in a tenancy: up to 12 months
- Tenancy-related records: 7 years following the end of the tenancy, in accordance with Malaysian legal requirements
- Analytics data: up to 26 months in aggregated, anonymised form
7. Data Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. Our website is served over HTTPS. Access to personal records is restricted to authorised team members. In the event of a data breach that is likely to affect your rights, we will notify you and the relevant authority in accordance with applicable requirements.
8. Cookies
Our website uses cookies to function and to understand how it is used. For full details, please see our Cookie Policy. You may manage your cookie preferences at any time through your browser settings or our cookie preference panel.
9. Your Rights
Under Malaysia's Personal Data Protection Act 2010, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete personal data
- Withdraw consent where processing is based on consent
- Request that we cease using your data for direct marketing purposes
To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable time, typically within 21 days.
10. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
11. Children's Privacy
Our services are intended for persons aged 18 and above. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently done so, please contact us so we may delete the information promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised "Last Updated" date. Continued use of our website or services following such an update constitutes acceptance of the revised terms.
13. Contact
For all privacy-related enquiries or requests, please contact:
Teratai Living
21 Persiaran Sultan Salahuddin, 50480 Kuala Lumpur, Malaysia
Email: [email protected]
Phone: +60 3-2276 8143